سياسة الاستبدال والاسترجاع

Return and Exchange Policy · We always strive to provide products and services that meet our customers' needs, and therefore we offer a flexible return and exchange policy that allows our customers to exchange or return their products within a specified period. Return and Exchange Conditions · The products must be unused and in their original condition at the time of purchase · All product labels such as tags, cards, and packaging must be present. The customer bears the shipping costs for returns, which amount to 30 SAR. In case of exchange, the customer bears the costs of returning the item or shipment to be exchanged and shipping it again, which amounts to 60 SAR. If there is an error in the order or manufacturing defects, the exchange and return are free of charge. When can I exchange or return the product? · Exchange within 13 days from the date of purchase · Return within 7 days from the date of purchase Steps for Return and Exchange To submit a request for return or exchange, please contact us via WhatsApp at +966501437070, with the following information: · Name of the product to be exchanged or returned: [name of the product] If choosing to return or exchange the product, please provide us with the following details: · Invoice number · Bank name: [bank name] · IBAN number: [IBAN number] · Account holder's name: [account holder's name] If choosing to exchange the product, please pay the shipping fee via bank transfer and then send a picture of the receipt via WhatsApp. In the case of a return, the amount will be refunded to the customer's bank account in coordination with customer service within 3-5 days after the shipment arrives at the store and its condition is verified. In case of an error in the order or manufacturing defects: the exchange and return are free of charge.